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Registration Stuck

If your ACX Lab registration has been in a "Pending" or "In Progress" state for an unusually long time, use this guide to diagnose and resolve the issue.

Expected Provisioning Times

Step Expected Time
Email verification Instant (after you click the link)
Entra guest account creation 1–5 minutes
Entra invitation email 1–10 minutes
On-prem AD account creation 5–15 minutes
RBAC assignment 5–15 minutes
Resource group creation 1–5 minutes
Total end-to-end 15–30 minutes

If your registration has been stuck for more than 30 minutes, follow the steps below.

Step 1: Check the Status Page

  1. Navigate to https://aka.ms/acxlab-onboarding
  2. Enter your @microsoft.com email
  3. Identify which step is stuck

Step 2: Diagnose by Stuck Step

Stuck on "Email Verification"

You haven't clicked the verification link yet.

  1. Check your @microsoft.com inbox for the verification email
  2. Check Junk/Clutter/Spam folders
  3. If not found, go back to the registration portal and click Resend verification
  4. Ensure you registered with your primary @microsoft.com address (not an alias)

Stuck on "Entra Guest Account Creation"

The automation that creates your Entra guest account may have failed.

Possible causes:

  • The automation service is temporarily unavailable
  • A transient Azure AD error occurred
  • Your email address triggered a validation issue

Fix:

  1. Wait 15 minutes and check status again
  2. If still stuck after 30 minutes, try re-registering (the system is idempotent — it won't create duplicate accounts)
  3. If re-registration doesn't help, contact the ACX Lab team

Stuck on "Entra Invitation"

Your Entra guest account was created, but the invitation email hasn't been sent or received.

Fix:

  1. Check your email (including Junk/Clutter) for an email from invites@microsoft.com
  2. If not found, wait 10 minutes — email delivery can be delayed
  3. If still missing, the ACX Lab team can manually resend the invitation

Stuck on "AD Account Creation"

The on-premises AD account creation depends on connectivity between Azure and the on-prem domain controller.

Possible causes:

  • The Azure-to-on-prem VPN tunnel is down
  • The domain controller is unreachable
  • The AD account creation automation failed

Fix:

  1. Wait 30 minutes — the automation retries every 10 minutes
  2. If still stuck after 1 hour, this likely indicates an infrastructure issue
  3. Contact the ACX Lab team — they may need to check the VPN tunnel or domain controller

Stuck on "RBAC Assignment"

Your Azure role assignments are being applied but haven't propagated yet.

Fix:

  1. RBAC propagation can take up to 15 minutes — this is normal Azure behavior
  2. Wait 15 minutes and check the status page again
  3. After propagation, try logging into the Azure portal and switching to the ACX Lab tenant
  4. If still stuck after 30 minutes, contact the ACX Lab team

Stuck on "Resource Group Creation"

Your personal resource group is being created in the ACX Lab subscription.

Fix:

  1. Wait 10 minutes
  2. If stuck, the subscription may have hit a resource group limit
  3. Contact the ACX Lab team

Step 3: Re-Register (If Needed)

If your registration is stuck and the above steps haven't helped:

  1. Go to the ACX Registration portal at https://aka.ms/acxlab-onboarding
  2. Enter the same @microsoft.com email
  3. Submit again — the system detects existing partial registrations and retries the failed steps
  4. Check the status page after 15 minutes

!!! note "Re-registration is safe" The registration system is idempotent. Re-registering will not create duplicate accounts or interfere with existing provisioned resources. It simply retries any steps that haven't completed.

Step 4: Contact the ACX Lab Team

If re-registration doesn't resolve the issue within 30 minutes, reach out in the ACX Lab Teams channel with:

  • Your @microsoft.com email address
  • Which registration step is stuck (from the status page)
  • How long it has been stuck
  • Whether you've tried re-registering